Terms & Conditions

This policy is part of our terms of use. By using Emcom Wireless, you're agreeing to this policy and our terms of use

1. Overview
Trans Africa International Communications (Pty) Ltd trading as Emcom Emcom Wireless provides professional mission critical radio communications solutions. We design, implement, support and manage critical two-way radio infrastructure across a number of applications. Our success results from long-term relationships with our customers and manufacturers of the technology we use. Reliability, commitment, flexibility and excellence are some of the values that define us as a trusted leader in the African professional radio communications industry.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way courier service and the waybill provided by the courier company.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Emcom Wireless is subject to availability. In cases of unavailability, Emcom Wireless will refund the client in full within 30 days. Cancellation of orders by the client will attract a 4 % administration fee.

5. Customer Privacy policy
Emcom Wireless shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Emcom Wireless bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Emcom Wireless via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Emcom Wireless separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Emcom Wireless takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Emcom Wireless chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Emcom Wireless may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Emcom Wireless based in South Africa with registration number: Reg No. 2002/015376/07

Company Directors:

Deon Roestorff
Athenkosi Koyana
Paul Howard
Shabier Ebrahim

14. Emcom Wireless contact details

Company Physical Address:
1 Adrain Rd, Windermere, Berea, Durban, 4001

Email: [email protected]

Telephone: 031 312 9288